Privacy Policy
ONENA HOME HEALTHCARE
Effective date: [Placeholder: insert approved publication date]
This page is a draft for review. It must be reviewed and approved by ONENA and its legal advisor before it is relied upon. It does not claim that ONENA is certified or approved by any regulator.
Our commitment
ONENA HOME HEALTHCARE ("ONENA," "we," "our," or "us") respects the privacy, confidentiality, and dignity of every client, family member, caregiver, employee, applicant, and website visitor. This policy explains how information may be collected, used, stored, shared, and protected when people use our website, communication tools, client portal, employee portal, transportation services, and care coordination services.
1. Information we collect
Depending on how you interact with ONENA, we may collect:
- Contact details such as name, address, telephone number, email address, and preferred communication method.
- Care-related information such as requested services, caregiver assignments, schedules, billing records, and service requests.
- Employment information such as applications, licenses and certifications, onboarding and training records.
- Website and technical information such as IP address, browser and device details, pages visited, and security logs.
2. How we use information
Protected health information may be used or disclosed for treatment, payment, healthcare operations, and other purposes permitted or required by law. Other uses require your written authorization.
- Respond to inquiries and coordinate home healthcare services.
- Assign caregivers, schedule and confirm visits, and arrange medical escort and transportation.
- Process invoices and communicate with clients and authorized family representatives.
- Manage employment applications and onboarding.
- Maintain service records, secure the website, and meet legal, regulatory, and contractual obligations.
3. Text messaging and SMS policy
ONENA may offer optional text messages for appointment reminders, schedule notices, transportation confirmations, and replies to your inquiries. Where the law requires it, we obtain your consent before sending regulated text messages. Consent is not a condition of receiving services.
Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance. We honor valid opt-out requests and keep a record of consent and revocation. We do not sell or share mobile numbers or consent information with third parties for their own marketing.
Ordinary text messages may not be secure. Please do not use them to share sensitive medical information; for confidential matters, use our secure Client Portal or call our care team.
4. Live chat and electronic communications
The chat on this website is a clearly labeled automated assistant that can leave a message for our team. It collects only what you type, plus limited technical information needed to run it. Please do not share Social Security numbers, Medicaid identification numbers, diagnoses, or detailed medical information in general chat.
For confidential healthcare matters, use the secure Client Portal or call our care team. Chat messages are kept only as long as needed under our retention schedule and applicable law.
5. Telephone calls and recording
ONENA does not record telephone calls at this time. If we ever begin recording, we will tell callers before recording starts, obtain any consent the law requires, and offer a non-recorded option where required.
6. Storage and security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle, such as secure sign-in, restricted access, and private file storage. No electronic transmission or storage method can be guaranteed completely secure. Our public website forms are not intended for protected health information.
7. Client and employee portals
Portal access is limited to signed-in, authorized users, and each client sees only the records that carry their own sign-in email. Employee credential files are uploaded to private storage. Third-party services such as Patriot Software and Coursebox are not connected; we will review their actual privacy and security capabilities before sharing sensitive information with them.
8. Medicaid and MDHHS information
Where applicable, ONENA handles Medicaid-related information according to HIPAA, applicable Michigan Medicaid provider requirements, MDHHS policies, and payer contracts. Information may be shared with authorized payers, providers, contractors, and government agencies when permitted or required by law.
11. Payment information
Online card payment is not available yet. When it is, payments will be handled by an authorized payment processor and ONENA will not store complete card numbers or security codes.
12. Retention and deletion
We keep information as required by federal and Michigan law, Medicaid requirements, contracts, and our retention schedule, and securely dispose of it when retention is no longer required. Deletion requests may be limited by healthcare record, employment, billing, or audit obligations.
13. Privacy rights and requests
Depending on applicable law, you may have the right to:
- Request access to your protected health information.
- Request corrections or amendments.
- Request restrictions on certain uses or disclosures.
- Request confidential or alternative communications.
- Request an accounting of certain disclosures.
- Receive our Notice of Privacy Practices and submit a privacy complaint.
- Revoke certain authorizations in writing.
14. Security incidents
We investigate suspected unauthorized access, disclosure, loss, or misuse of protected information and notify affected individuals, regulators, and others where the law requires.
15. Children and authorized representatives
Information about minors is handled under applicable federal and Michigan laws on parental authority, guardianship, consent, and confidentiality. Parent or guardian access is verified and limited where the law requires.
16. Policy updates
We may update this policy. The current version and its effective date will always be shown on this page.
17. Contact ONENA about privacy
ONENA HOME HEALTHCARE, 11255 Hall Rd, Suite 102, Utica, MI 48317. Phone: 586-210-2645. Fax: (586) 204-2097.
Privacy contact: [Placeholder: insert designated privacy officer or contact]. Privacy email: [Placeholder: insert approved privacy email address].