ONENA Medical Transportation & Concierge Escort
Scheduled, courteous transportation for appointments, discharges, therapy, and community visits — with an optional personal care aide alongside you.
Rides built around the appointment
- Medical appointments
- Follow-up appointments
- Specialist visits
- Outpatient procedures, when appropriate
- Therapy appointments
- Community appointments
- Personal errands with escort assistance
Ordinary medical transportation differs from specialized wheelchair-accessible or medically supervised transportation. Specialized transportation must be confirmed by our team before booking.
Transparent pricing
- Starting base fare (one way)
- $55.00
- Mileage rate
- $0.89 per mile
One way: $55.00 + ($0.89 x trip miles). A 15-mile trip totals $68.35.
Round trip: two base fares + ($0.89 x total round-trip miles). Two 15-mile legs total $136.70.
Each leg is priced on its actual mapped driving distance rather than a doubled outbound route.
Reserve your concierge ride
Share your journey and review your estimated fare. Our concierge team approves your final fare, then sends a secure payment link before your ride is confirmed.
Your Pre-Ride Concierge Reservation
Your journey deserves thoughtful attention. Share your travel details, and our concierge team will coordinate the rest.
Fare Estimate
Estimate until approved$55.00 base fare + $0.89 per driving mile.
Estimated Total: Pending Route Mileage
Enter both addresses and we will calculate the driving mileage. If a route cannot be calculated, our concierge team confirms the mileage and final fare before payment.
12-Hour Advance Notice Required
Transportation requests must be submitted at least 12 hours before the requested pickup time. All requests are subject to availability and confirmation. Times are shown in Michigan time (America/Detroit).
Cancellations made less than 6 hours before scheduled pickup may incur a $20.00 late cancellation fee.
Booking & cancellation policy
- All transportation reservations must be scheduled at least 12 hours in advance.
- Cancellations must be made at least 6 hours before the scheduled pickup time.
- Cancellations made less than 6 hours before pickup may incur a $20.00 late cancellation fee.
To cancel or modify a trip, call our care team at 586-210-2645. Online payment and self-service trip management are not yet available on this website.
Booking status stages
- 1Booking requested
- 2Pending confirmation
- 3Confirmed
- 4Driver assigned
- 5Driver en route
- 6Pickup completed
- 7Trip completed
- 8Canceled
A driver is never promised until your booking has been accepted and confirmed by our team.